Help and Support

1. What is peer-to-peer tourism?

Peer-to-peer (P2P) tourism connects travelers directly with local hosts, guides, or service providers instead of going through traditional agencies. It allows for authentic, personalized travel experiences while supporting local communities.


2. How is it different from traditional travel agencies?

  • P2P tourism: You book directly with locals (guides, hosts, drivers).

  • Traditional agencies: You go through intermediaries with set packages and pricing.
    P2P usually provides more flexibility, cultural immersion, and cost transparency.


3. Is peer-to-peer tourism safe?

Most platforms include safety features such as:

  • Verified profiles of guides/hosts.

  • Reviews and ratings from past travelers.

  • Secure payment gateways.

  • In-app communication and SOS features.
    As with any travel service, checking reviews and choosing verified providers adds extra safety.


4. What services can I book in P2P tourism?

Depending on the platform, you can access:

  • Local tour guides and cultural experiences.

  • Homestays, rentals, and shared accommodations.

  • Transportation (cars, bikes, etc.).

  • Local events, workshops, and food tours.


5. How do payments work?

Payments are usually processed through the platform for safety. Travelers pay online, and the guide/host receives funds after the service is completed, ensuring protection for both sides.


6. What happens if I need to cancel my booking?

Each platform has its own cancellation and refund policy. Typically:

  • Full refund if canceled within a grace period.

  • Partial refund if canceled close to the date.

  • No refund for last-minute cancellations.
    Always check the cancellation terms before booking.


7. How do I become a host or tour guide?

To join as a service provider, you usually need to:

  • Create a profile on the platform.

  • Provide verification (ID, licenses, certifications if needed).

  • List your services, availability, and pricing.

  • Accept platform terms and conditions.


8. What are the benefits of P2P tourism for travelers?

  • Affordable and flexible travel experiences.

  • Deeper cultural immersion.

  • Direct communication with locals.

  • Unique, customized itineraries compared to mass-market tours.


9. How does P2P tourism benefit local communities?

  • Empowers locals to earn directly from tourism.

  • Encourages sustainable travel by spreading income beyond big hotels/agents.

  • Preserves cultural heritage by promoting authentic experiences.


10. What should travelers keep in mind when using P2P tourism?

  • Always book through secure, verified platforms.

  • Read reviews and ratings before booking.

  • Communicate clearly with guides/hosts.

  • Respect local culture and community rules.