The User must be at least 18 years of age and must possess the legal authority to agree in order to become a User and use the services of Utalii. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website. As a minor, if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents).

We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are minor or incompetent to contract according to the law or any information about your age entered at the time of the creation of the account is false. Before using the Website, approaching any Sales Channels, or procuring the services of Utalii, the Users shall compulsorily read and understand this User Agreement and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Utalii. If the User does not agree with any part of this Agreement, then the User must not avail Utalii's services and must not access or approach the Sales Channels of Utalii.

All rights and liabilities of the User and Utalii concerning any services or product facilitated by Utalii shall be restricted to the scope of this User Agreement. Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in the booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement. If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto. The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Utalii platform.

The Tourist and Utalii Guide further understands to comply with destinations all applicable laws, regulations, orders, directions, etc. issued by either the Central Government, State Government, District Authorities, or any other statutory body empowered to do so  for each transaction. The services are provided on an "as is" and "as available" basis. Utalii may change the features or functionality of the services being provided at any time, at its sole discretion, without any prior notice.

Utalii expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the tourist or guide obtains from Utalii or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services. Tourist or guide also authorizes Utalii's representative to contact them over phone, message, and email. This consent shall supersede any preferences set by such tourist or guide through the national customer preference register (NCPR) or any other similar preferences. Tourist and Guide agrees that apart from booking charges as charged by the guide, Utalii may charge 10% an additional amount in nature of convenience fee or service fee deducted from each tour reservation transaction . The said additional charges cover the cost incurred by Utalii towards facilitating such booking. Tourist agrees that the said charges are strictly non-refundable. Tourist further agrees that the amount collected by Utalii for any given booking is passed on to guide and therefore Utalii cannot be called an tour operator just because it collects payment for any booking. The estimated cost provided at the time of booking is not to be construed as the final price unless specifically indicated. The final amount will be calculated based on the verification of the Utalii guides tour related service costs plus applicable destination taxes. Basis the information received by the Utalii, any refunds, as applicable will be made to the tourist. Apart from the charges explained above, the tourist at the time of booking will also have to make a full payment towards reservation. The amount paid towards tour reservation  is strictly governed by the terms of the guide and Utalii will have no role to play in decisive terms for the refund of such reservation. Any booking is subject to the applicable cancellation policy set out on the booking page or as communicated to the tourist at the time of booking.

Tourist also agrees that expenses such as attraction site specific charges, permit charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the tourist. Tourist also understands that in case of violation of any tour related services not caused by guide, the penalty charged by any concerned authority shall be borne by the tourist.